Thank you for shopping at Wigiwama. We value your satisfaction and want to ensure a seamless return process. Please review our return policy below for more information on returning your purchase.
We accept returns within 30 days of receiving your order. If Wigiwama is unable to fulfill your order as expected or if you are dissatisfied with your purchase, please contact our customer support team at email@example.com to initiate the return process. Please note, that Wigiwama does not offer free returns.
2. Eligibility Criteria
To be eligible for a return, please ensure that:
1) The item is in its original condition, with all tags and packaging intact.
2) The item has not been used, worn, washed, or damaged.
3. Return Procedure
To initiate a return, please follow these steps:
1. Click on the link.
2. Provide your tracking number.
3. Please enter the necessary information.
4. Get collection confirmation in your email.
5. The courier will pick up (he will have a label) your order at the confirmed time.
4. Shipping Costs
The shipping costs for returning an item are the responsibility of the customer unless otherwise stated. Please ensure that the item is securely packaged to avoid damage during transit.
5. Refund Process
Once we receive the returned item and verify its eligibility, we will initiate the refund process. The refund will be paid out in 5-10 business days, once the goods are well received at Wigiwama’s warehouse. Please note that the refund amount may be subject to deductions for any applicable shipping fees.
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure mentioned above and place a new order for the desired item separately.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly by offering a replacement or refund.
9. Contact Us
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team at firstname.lastname@example.org