Privacy Policy

In General:

This policy on the processing of personal data (hereinafter referred to as the "Personal Data Policy") describes how LLC Wigiwama (hereinafter referred to as "Wigiwama", "we," "us," or "our") collects information about you.

The Personal Data Policy applies to personal data that you provide us with or that we collect through our website (hereinafter referred to as the "website").
With regard to your personal data, Wigiwama is the data controller. All inquiries can be made via the contact information provided in the Contact section.

Shipping: What personal data do we collect and for what purpose, and what is the legal basis for processing the data?

When you visit our website, we automatically collect information about you and your use of the website, such as the type of browser you are using, search terms, your IP address (including network location), and information about your device. The purpose of this data collection is to optimize user experience, improve website functionality, and conduct targeted marketing activities, including retargeting through platforms like Facebook and Google. We process this data based on our legitimate interests in enhancing the website and providing relevant offers. The legal basis for this processing is the EU General Data Protection Regulation, Article 6(1f).

When you make a purchase or interact with us on the website, we collect the information you provide, including your name, address, email address, telephone number, payment method, details of purchased and returned products, delivery preferences, and the IP address associated with your purchase. We may also process personal data when dealing with orders, agreements, and collaborations with our partners. The purpose of this processing is to fulfill your orders, manage returns and complaints, comply with legal requirements, and maintain accurate accounting records. We collect the IP address to prevent fraud. The legal bases for this processing are the EU General Data Protection Regulation, Article 6(1b, 1c, and 1f).

When you subscribe to our newsletter, we collect your email address to supply you with the newsletter. The legal bases for this processing are the EU General Data Protection Regulation, Article 6(1a or 1f).

Recipients of personal data:

We may share certain personal data, such as your name, address, email address, telephone number, order number, and specific delivery preferences, with shipping carriers (e.g., GLS, DPD) for the purpose of delivering purchased goods to you.

We may also entrust external partners to process personal data on our behalf. These partners assist us with website operations, newsletters, targeted marketing (including retargeting), and customer feedback. They act as data processors under our instructions and are prohibited from using the data for any other purpose. Some of these processors, such as Google Analytics (owned by Google LLC) and Facebook Inc., are based in the USA. They ensure data protection through their certification under the EU-US Privacy Shield, as per the EU General Data Protection Regulation, Article 45.

Your rights:

As the data controller, we want to inform you about your rights regarding the processing of your personal data.
  1. Right of access:
    You have the right to request information about the personal data we have registered about you, the purpose of the processing, the categories of personal data and recipients, and the data source. To obtain a copy of your personal data, please submit a written request by email. We may require you to verify your identity.
  2. Right to correction:
    If you notice any incorrect information we have registered about you, please contact us in writing, and we will rectify the information promptly.
  3. Right to erasure:
    In certain situations, you have the right to request the erasure of all your personal data held by us, especially if you withdraw your consent and we do not have another legal basis for processing. However, we may retain certain data if it is necessary to comply with legal obligations or establish, exercise, or defend legal claims.
  4. Right to restriction of processing:
    Under certain circumstances, you have the right to restrict the processing of your personal data, such as when you believe the data is inaccurate or the processing is unlawful.
  5. Right to data portability:
    In certain situations, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format. You also have the right to request the transfer of this data to another data controller.
  6. Right to object:
    You have the right to object to the processing of your personal data for direct marketing purposes, including profiling carried out for such purposes. Additionally, you can object to the processing based on our legitimate interests by providing reasons related to your specific situation.
  7. Right to withdraw consent:
    You have the right to withdraw your consent to the processing of your personal data at any time. Please contact us by email if you wish to withdraw your consent.
  8. Right to lodge a complaint:
    If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority or data protection agency.

Erasure of personal data:

Regarding the data collected through your website use, we delete it when it is no longer relevant to us. If you subscribe to our newsletter, we delete your information upon withdrawal of consent, unless another legal basis for processing applies. Information related to purchases is generally retained for three years after the end of the calendar year of purchase, but we may store it longer if necessary to meet legal obligations. Accounting records are kept for five years.

Security:

We have implemented appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. Only employees who require access for legitimate purposes are authorized to handle personal data.

Contact information:

If you have any questions, comments, or wish to exercise your rights described above, please contact us at the following address:

LLC Wigiwama
Nometnu street 135A
Daugavpils, LV-5414
LATVIA

Telephone: +371 270 477 02
Email: hello@wigiwama.com

Changes to the Personal Data Policy:

This Personal Data Policy may be revised periodically. The latest version will always be available on our website.