Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email hello@wigiwama.com

DELIVERY & SHIPPING

Where do you ship?

We ship to all countries in the European Union, as well as Switzerland and Norway. Currently, we do not offer worldwide shipping, however, don't be shy to contact us or checkout our network of resellers.

How much does the shipping cost?

We offer free shipping to the European Union countries, excluding Malta and Cyprus. Exact shipping costs for other countries will be calculated at checkout. 

I entered the wrong shipping address

Don't worry, just send an email to hello@wigiwama.com with your order number and the correct shipping address and we will change the shipping details. 

I entered my email address/telephone number wrong

Misspelling happens :) If you haven't received any confirmation e-mail after your checkout or you entered the wrong phone number, please contact our customer service at hello@wigiwama.com and specify the correct information.

How can I track my order?

When the order is shipped out, you'll receive an email with a tracking link. If you haven't received shipping information from us, please check:

  • your junk mail;
  • see if there aren't some spelling mistakes with your provided email address upon checkout.

If you still have some trouble with your tracking number, please email us at hello@wigiwama.com and we'll provide you with all the necessary information so you don't have to worry.

Can I cancel my order?

Yes, if you've changed your mind or ordered the wrong product, please contact us at hello@wigiwama.com with your order number and we will contact you ASAP. If the order has already been sent out, you can return it once the parcel has been delivered. Please note that the customer is responsible for return costs.

When will I receive my order?

Once you have placed the order, it takes 1-3 working days to dispatch it from our warehouse. Depending on which country you are, the approximate delivery time is 1-8 working days, starting from the day when the courier picks up the package.

How will I receive my Wigi order?

To preserve the quality of the products, we pack them in their original size. Depending on the quantities ordered, the number of boxes may vary. Due to Settee size, this product will always be packed in two separate boxes. You will receive a separate tracking code for each box. Please note that the parcels may be delivered separately.

REFUNDS/ISSUES

How can I return the product?

We accept returns within 30 days of receiving your order. To be eligible for a return, please ensure that:

  • the item is in its original condition, with all tags and packaging intact;
  • the item has not been used, washed, or damaged.

To initiate a return, please follow these steps:
1. Contact us on hello@wigiwama.com for the information
2. We will instruct you on further actions

Can I exchange the product? 

No, at this time we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure and place a new order for the desired item separately.

Are returns really free?

No.

I've received a damaged product

We're really sorry to hear that :( We want you to be satisfied with your purchase so in this case, please contact us at hello@wigiwama.com and send us photos of the damage. Our team will continue with further investigation and in the meantime we will assist you in resolving the issue promptly by offering a replacement or refund.

When will I receive a refund?

Once we receive the returned item and verify its eligibility, we will initiate the refund process. The refund will be paid out in 5-10 business days, once the goods are received at Wigiwama’s warehouse. Refunds will be credited to the original payment method. Please note that the refund amount may be subject to deductions for any applicable shipping fees.

I got an email that says my order has been delivered but I haven't received it

Please check your surroundings or ask your neighbours. If you still can't find the package, please contact us at hello@wigiwama.com and we will continue with further investigation.

My package was sent back to your warehouse

This situation may happen due to these reasons:

  • No one was at the delivery address during the time of delivery
  • The delivery address or customer contact information was incorrect or incomplete

Please contact our support team at hello@wigiwama.com and we'll resolve this quickly!

There's a missing product from my order

The Wigiwama team works with the utmost care, but as we pack everything by hand, accidents do happen. If there's something missing from your order, it could be due to these reasons:

  • There has been a packing mistake, please contact our support team at hello@wigiwama.com
  • Please check the tracking information - if you ordered multiple items, usually they come in separate boxes and each have their own tracking number - they may be delivered separately.
Do your products have a warranty?

Wigiwama products come with a 12 months warranty that covers manufacturing defects that functionally impair the look or use of your product. If by any chance you come across a defect, please send us pictures to hello@wigiwama.com and we will find the best solution.

DIMENSIONS/USAGE

How can my kids use Wigi furniture?

Let your kids' imagination run wild - create a house from the settee, a cozy chair or secret hut from playsets and add a creative twist with beanbags or cushions. These are just a few ideas - we know that kids can surprise us with their unlimited innovation. And not just kids, we invite adults to enjoy our products as well. Spice up your living room with a corduroy bean bag or create a cozy twist to your couch with a rounded cushion. Add a little Wigi to your home and experience the magic!

Are there any age limits?

We do recommend our furniture to be used for kids starting at age 3 to 10 but please check the product size dimensions for the perfect fit. Don't hesitate to use it together with your kids as well - grab their favorite book, snuggle up in a bean bag chair all together and enjoy those peaceful moments 🙂 Oh, and for the comfort of your legs - the ottoman is a perfect companion. 

Where can I see the product size?

Click on your preferred product, scroll down to More Details and click on a Key Info. All the necessary information about size dimensions, fabric, quality certifications and care. Need more specific information? We'll be happy to answer all of your questions at hello@wigiwama.com

I received the beanbag but it's too hard - what should I do?

As we design our chairs to be comfortable for everyone, they can be personalised to suit individual needs. That's why they have zippers for outer and inner cover. Feel free to take out the excess filling to adjust the preferred softness and shape. Store the remaining beads for later usage in a safe space, away from children.

Is the fabric safe for young children?

Yes, when we source materials, we focus on recycled textiles and all of them are certified with OEKO-Tex class 1, which is the highest classification in the textile industry. 

Is the filling non-toxic?

Yes, our filling for the products is non-toxic and hypoallergenic. Although EPS beads in bean bags are not biodegradable, they can be reused and recycled.

Do you use flame retardants?

No, we want all of our fabrics and filling to be safe for kids. 

OTHER

Do you plan to add new products?

Our creative Wigi minds are always up to new ideas so if you want to be the first to follow up our newest products, sign up for a newsletter or follow us on social media:

Get in touch

Have questions about your order, or a general enquiry?